Privacy Policy

Energy Monitor dashboard — energy.sseautomation.in — operated by SATYA SAI ELECTRICALS.

1. Introduction

This Privacy Policy explains how Energy Monitor ("Energy Monitor", "we", "us", or "our") collects, uses, stores, protects, and processes information when you use the Energy Monitor dashboard at energy.sseautomation.in and its related monitoring, reporting, notification, and firmware-update services.

Energy Monitor is an industrial energy monitoring system. It collects energy and electrical parameters from connected meters, gateways, and controllers, and provides live monitoring, historical analysis, billing calculations, reporting, and notifications to authorized users.

The service is operated by SATYA SAI ELECTRICALS, Miryalaguda, Telangana, India.

By using Energy Monitor, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how Energy Monitor is configured and used, we may collect the following categories of information.

2.1 Account and Contact Information

We may collect information such as:

• Name
• Company or organization name
• Username and login credentials (passwords are stored only as salted one-way hashes, never in readable form)
• User role and access permissions (for example, administrator or viewer)
• The list of devices or gateways a user is permitted to view
• Email address used for reports, alerts, and support
• Mobile / WhatsApp number used for notifications
• Date and time of account creation and of the most recent sign-in
• Contact details provided for notifications and support

We collect this information when it is necessary to create accounts, provide access to the system, communicate with users, or deliver notifications.

2.2 Energy and Electrical Data

Energy Monitor collects technical and operational information from connected meters, gateways, PLCs, sensors, and other industrial equipment, including:

• Voltage (line and phase values, including voltage unbalance)
• Current (per phase)
• Active, reactive, and apparent power
• Power factor (per phase and total)
• Frequency
• Active, reactive, and apparent energy (import and export)
• Maximum demand, active/reactive/apparent demand, and demand current
• Meter readings and derived consumption figures
• Temperature process values, setpoints, output percentage, and relay status for connected temperature/PID controllers
• Equipment operating status (online/offline and last-seen time)
• Time and date of measurements
• Other electrical or operational parameters configured by the customer

This information is primarily technical and operational data. It is used to provide energy monitoring, analysis, billing calculations, reporting, and related services.

2.3 Device, Gateway, and Firmware Information

To operate and support the monitoring hardware, we may process:

• Device or gateway identifiers and assigned names
• Installation site, location description, address, and geographic coordinates entered by the customer
• A site contact name or number entered by the customer for that installation
• Connection, communication, and last-seen status
• Firmware version, over-the-air update history, and update job status
• Alert thresholds, tariff and time-of-day billing configuration, and notification rules configured by the customer

2.4 System and Technical Information

When you use our web application or services, we may collect technical information such as:

• IP address
• Browser type
• Operating system
• Device information
• Login timestamps and authentication events
• Application activity and request logs
• Error and diagnostic information
• Security and audit logs

This information may be used to maintain security, detect and block abuse such as repeated failed sign-in attempts, troubleshoot problems, and improve system reliability.

2.5 WhatsApp Information

If you choose to receive notifications through WhatsApp, Energy Monitor may process:

• Your WhatsApp / mobile phone number
• WhatsApp message delivery status
• Messages or notifications sent through the service
• Information necessary to identify the intended recipient

WhatsApp messaging is provided using Meta's WhatsApp Business Platform. WhatsApp and Meta may independently process information in accordance with their own terms and privacy policies.

Energy Monitor does not request or intentionally collect the contents of unrelated personal WhatsApp conversations.

3. How We Use Information

We use collected information only for legitimate purposes associated with providing and operating Energy Monitor, including:

• Providing energy monitoring services
• Displaying live and historical energy and electrical measurements
• Generating reports, including scheduled daily reports
• Generating energy consumption statistics
• Performing energy analysis
• Calculating demand, tariff, and billing-related metrics
• Sending alerts and notifications
• Sending WhatsApp, SMS, or email notifications when requested or configured
• Managing user accounts, roles, and device access permissions
• Delivering and tracking firmware (OTA) updates to connected gateways
• Providing customer support
• Diagnosing technical problems
• Maintaining system security
• Preventing unauthorized access or misuse
• Maintaining system logs and audit records
• Improving the reliability and functionality of Energy Monitor
• Complying with applicable legal and regulatory requirements

We do not use energy data or personal information for unrelated purposes without appropriate authorization. We do not use it for advertising or profiling.

4. Legal Basis and Consent

Where applicable, personal data may be processed based on:

• Your consent
• Performance of a service or agreement
• Legitimate operational requirements
• Compliance with applicable legal obligations

Where processing is based on consent, you may withdraw consent subject to applicable law and any consequences necessary for providing the requested service.

The Digital Personal Data Protection framework in India requires appropriate notice and governs processing of digital personal data. We intend to process personal data in accordance with applicable requirements.

5. WhatsApp and SMS Notifications

If you provide a mobile / WhatsApp number for receiving Energy Monitor notifications, that number may be used to send messages such as:

• Energy alerts
• Demand alerts
• Threshold breaches for voltage, current, power, power factor, frequency, or temperature
• Equipment or system notifications, including devices going offline
• Daily or periodic energy summaries
• Reports
• Operational notifications
• Other notifications specifically configured by the customer

Notification rules, recipients, and repeat/cooldown intervals are configured by the customer within the dashboard. A record of messages sent — channel, recipient, message text, related device, and delivery status — is kept so that delivery can be verified and duplicate alerts avoided.

You can request that WhatsApp or SMS notifications be stopped by contacting us using the contact details provided below, or through the applicable notification settings in the dashboard.

WhatsApp messaging is dependent on the availability and policies of Meta's WhatsApp Business Platform.

6. Email Reports and Alerts

Where the customer configures email delivery, Energy Monitor sends scheduled reports and alert emails to the addresses provided. These emails may contain site name, device name and identifier, the reporting period, and the energy data summarized for that period, including attached report documents.

Email is delivered through the mail infrastructure operated by or on behalf of SATYA SAI ELECTRICALS, or through a configured third-party SMTP provider. Email addresses supplied for reports are used only for that purpose and for related service communication.

7. Energy Data Belongs to the Customer

Where Energy Monitor is deployed for an organization, industrial facility, plant, or other business customer, energy and operational data collected from that customer's equipment is treated as customer-provided operational information.

We do not sell customer energy data to third parties.

We may process such information solely as necessary to provide the Energy Monitor service, maintain the system, provide support, generate reports, and perform authorized analysis.

8. Sharing of Information

We do not sell, rent, or trade personal information.

Information may be shared with service providers or third parties only where reasonably necessary to operate the service, including:

• Cloud hosting providers
• Database and infrastructure providers
• Messaging and email providers
• WhatsApp / Meta for WhatsApp messaging
• Technical service providers
• Security and monitoring providers
• Professional advisers where necessary
• Government or law-enforcement authorities where required by applicable law

Third-party service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

9. Meta / WhatsApp

When WhatsApp notifications are enabled, certain information is transmitted through Meta's WhatsApp Business Platform.

This may include the recipient's phone number, message content, delivery information, and other information required to deliver WhatsApp messages.

Meta's processing of information is governed by Meta's applicable terms and privacy policies.

For more information, users should review Meta's privacy documentation and WhatsApp's applicable privacy information.

10. Data Storage and Backups

Energy Monitor stores information in a time-series database on servers operated by us or by trusted infrastructure providers.

Depending on the deployment configuration, energy data may also be stored locally at the customer's facility or on an edge device or gateway for temporary buffering, offline operation, synchronization, or recovery.

Encrypted database backups are taken on a regular schedule and rotated automatically, so a copy of stored information may persist in backup form for a limited period after deletion from the live system.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, contractual requirements, operational requirements, security, dispute resolution, and applicable legal obligations.

11. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Authentication using signed session tokens, and role-based authorization
• Passwords stored only as salted one-way hashes
• Per-user access restrictions limiting which devices a user can view
• HTTPS/TLS encryption for the dashboard and encrypted MQTT for device communication
• Rate limiting and protection against repeated failed sign-in attempts
• Browser security headers and a restrictive content security policy
• Server and network security controls
• Database access controls
• Integrity verification of firmware images before installation
• Audit and diagnostic logging
• Backup and recovery mechanisms
• Monitoring for security and operational issues

However, no internet-connected system can be guaranteed to be completely secure.

12. User Responsibilities

Users are responsible for:

• Keeping their account credentials confidential
• Using appropriate passwords and changing any default password immediately
• Not sharing authentication tokens or API credentials
• Providing accurate contact information
• Ensuring that they have appropriate authorization to provide information belonging to other individuals, including phone numbers and email addresses entered for notifications
• Immediately reporting suspected unauthorized access

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing the Energy Monitor service
• Maintaining historical energy records for trend analysis, billing, and statutory reporting
• Generating reports
• Maintaining security, notification, and audit records
• Resolving disputes
• Meeting contractual obligations
• Complying with applicable legal requirements

Historical measurement data may be compressed or aggregated over time. When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable retention requirements.

14. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being used
• Raise a complaint regarding processing of personal data

Requests may be made using the contact information provided in this Privacy Policy. Where Energy Monitor is operated on behalf of a business customer, we may direct your request to that customer, who controls the data for their site.

We may need to verify your identity before processing certain requests.

15. Children's Privacy

Energy Monitor is intended primarily for business, industrial, and professional use.

We do not knowingly design or market the service for children.

If we become aware that personal information belonging to a child has been collected in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

16. Cookies and Local Storage

The Energy Monitor dashboard does not use advertising or tracking cookies.

It stores a small amount of information in your browser's local storage, strictly for application functionality:

• Your sign-in token, so that you stay signed in between page loads
• Your light/dark theme preference
• The site name shown in the dashboard header

This information remains in your browser and is cleared when you sign out or clear your browser storage. We do not use these technologies to sell personal information.

Where optional analytics or similar technologies are used in future, they will be described separately or controlled through applicable consent mechanisms.

17. Third-Party Services

Energy Monitor may integrate with third-party services, including infrastructure, cloud hosting, messaging, email delivery, web fonts, analytics, payment, authentication, or communication services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the privacy practices of third-party services outside our control.

18. International Processing

Some service providers used by Energy Monitor may process information on infrastructure located outside India.

Where personal data is transferred or processed outside India, we will take steps required by applicable law and contractual arrangements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to Energy Monitor
• New features
• Changes to third-party integrations
• Changes in applicable laws or regulations
• Changes to our data-processing practices

When material changes are made, we may provide appropriate notice through the website, application, email, or other available communication channels.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

20. Contact Us

If you have questions about this Privacy Policy, want to request access, correction, deletion, or withdrawal of consent, or have a privacy-related complaint, please contact us.

21. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Nothing in this Privacy Policy limits any rights or protections that cannot legally be excluded under applicable law.